Service Quality

Anthony Chua Poh Chuan 0707343J SERVICE QUALITY AND MANAGEMENT (EBZ2006) ASSIGNMENT It was a flight from hell. fleeting from Los Angeles to Seoul was virtuoso and only(a) of the most nightmarish flights I seduce ever taken. Flying time was 11 hours, with a jet-lag bring forth 16 hours time difference. Thankfully, I was on board one of the most reputed flag carriers of South Korea, making my arduous transit back to Singapore a little less painful. after(prenominal) a grueling 11 hours in cattle class, we in conclusion started descending into Seoul Incheon International Airport, where I had to catch a connecting flight to Singapore departing in 1 hour. Wanting to get hold of a few pictures of the amazing sunrise unfolding outside, I whipped out my camera, blatantly ignoring the announcements to keep electronic devices off during descent. conscionable seconds before touch overpower, I decided to change the SD rag in my device. Bad decision. As I was holding on to the miniscule little card, the aircraft lurched forward as it touched down on the tarmac. Losing grip on the SD card, the pesky little swain dropped between the armrest and the cabin w every, right under my seat. Ignoring personal safety, I went down on all fours to try to locate my dropped item.

The aircraft was be quiet moving at that time, and I had several of the crew yelling to me in Korean for me to return to my seat. Having no choice, I cautious edged back to my seat, and panic and anxiety rushed all over me as I had all my vacation pictures stored in that card. All was lost. After the aircraft had stopped and waiting for all the passengers to disembark, one of the cabin crew came up to me with a cup of coffee. She ushered a visibly shaken me to the nearest seat and offered me words of puff of air and assurance, as she barked at 3 other colleagues to search the cabin for my SD card. Speaking of professionalism. All 3 cabin crew went on all fours, taking the seat cushions apart and rummaging through the animation jacket compartment underneath... If you want to get a full essay, tell apart it on our website: Ordercustompaper.com

If you want to get a full essay, wisit our page: write my paper