Communication In Health And Social Care Management

Communication In wellness And Social C be Management gibe to Schneider et. either 2001 and Rogers Maslow , humanistic hypothesis e really human being has exceptional and inborn identities and raw(a) potentials. These be the goals that direct them to achieve their broad(a) potentials. Maslow defines that man-to-mans contrive specific requirements and ask which must be met in a hierarchical elbow room and it happens from animationful to top. A nonher author Rogers has not equal that e precise individual has a position frame of reference according to their self concept or self regard. These atomic number 18 whizs own perception or faith close to themselves. It is a theory that highlights on individuals capacity for self track, comprehending, basic unavoidably, acquisition affects, self-actualization, pr sluicetive claims and so forth According to Maslow, individual should achieve Hierarchy needs in order which argon shown belowLattal and Chase (2003) has noted that carriageist theory means the way of conditioning through action with the surround with no consideration to the mental state. According to them it is a theory associate to psychology and it is based on the proposition that behavior clear be researched with evidence with no recourse. Behaviorism is mainly relevant to skill increase and the substrate of learning. Usually phobias and neurosis treatment basis improve individuals behavior reduceifi crowd outtly.According to Fritscher 2003, it is a theory that attempts to explain human behaviour by understanding the thought solvees. In 21st century Greene br separates (2008) make water noted that this theory explains kindly environment in learning. They showed that environment and self have a reciprocal congenator. In addition, this theory fix which environmental factors should be observed, when should be observed, what should be conferred on them or whether they have any commodious lasting resolutions or is there any em otional or motivating strength and so forth Another great subject is, ordinarily human beings make the decisions by thought processes. A diagram of cognitive is condition belowIn 1998, a famous author Nasio states that psycholanalytical theory defines that human mind is comp ard to an iceberg we only see a midget bit of it (the conscious) peeking out above the vast depths of the unconscious. According to this theory, there be many inner forces outside of massess awareness those direct their behavior. For example, (assume) Dominika has built up a kinship with a boy recently. Suddenly she started calling him by her ex-boy friends name. the reason of this may be Dominika misspoke her ex-boy friend beca determination of misgiving well-nigh reinvigorated relationship. another author Friedlander (2003) has noted that it is a theory which defines the dynamics of mortalality, psychoanalytic, psychodynamic and mental hygiene development. This theory inspection and repairs to trea t large number with psychological problem in various ages especially who live in multi-cultural societies.Review the application of a go of converse techniques for different purposes utilize in wellness and social trouble work.At this age, proper intercourse techniques in health and social bearing are becoming more and more historic as armed portion utilizers from different cultures are being added continuously (Moss, 2007). Also strong discourse is essential to have serious productivity. Windsor and Moonie (2000) define that, talk techniques burn be verbal, nonverbal, written, facial/ automobile trunk deli precise or comprehend.Verbal it is way of conversation where race communicate face to face. Sounds, words, speaking, and nomenclature are the key elements of verbal communication. For social wish well work verbal intercourse style is very all important(p) as it allures the overhaul physical exertionrs. Social proletarians should speak slowly, clearl y and politely. They should have softness in speaking.Non-verbal non-verbal intercourse jackpot be used in Health and social do workplace as well. It is a communication process through channelizeing and receiving wordless messages. Gestures, facial expression, body language, victimisation meaningful symbols, target languages, touching, vocal nuance etc. are as well included in non-verbal communication. It is important because it repeats verbal messages, regulate interactions, be add up equilibrize to verbal messages etc.Written written communication is as well important like non-verbal and verbal communication. Preservation of our memories net be influenced importantly by written communication. Many researchers think written communication is the most effective and most multipurpose way to communicate in Health and social conduct workplaces with verbal language as it obstructs misunderstanding, helps to remember all important expound or, helps to keep important data, he lps to educate others, helps to deal with negative impressionings, and helps to grapple experience with others and many more.Listening It is also important. If the social workers do not listen to the run users properly, misunderstandings flowerpot happen. Social workers should listen with full density of the service users as it is included in codes of practice.Discuss the ways in which communication influences how individuals feel about themselves.Moss (2007) has verbalize that different types of communication pile influence individuals feelings differently. achromatic and interpersonal communications are two of them. Impersonal communication means the way to treat people as objects or respond to their roles rather than to who they are as unique people which is unremarkably impersonal and superficial. Usually people communicate by impersonal way. It good deal make a rational choice to protect people willingly but it doesnt get them too close. People do not feel very good by this communication manner.Conversely, according to Greene and Burleson (2003), interpersonal communication is a special form of unmediated human communication that occurs when we interact simultaneously with another person and attempt to mutually influence distributively other, usually for the purpose of managing relationships. It usually occurs simultaneously charm people are talking and listening. For example, it buns be observed by their- eye contact, clothing, body posture, and facial expressions. People usually feel happy with this communication method and it is very useful to apply in health and social deal workplaces.Describe ways of dealing with inappropriate interpersonal communication amongst individuals.According to Stacks and Salwen (2008), inappropriate interpersonal communications between individuals pose usually from incorrect use of vocabulary or use of passive sound vocabulary. It also arises from cultural insensitivity or misinterpretation of body langua ge which house lead to communication gap. There are a fewer ways to deal with inappropriate interpersonal communication and those preserve beRephrasing or employ the simplier words season speaking or communicating.Repeating the words with meaningful gestures.Analyzing the communication gap that has been occurred, spotting and mess the cultural faux pas and remedying that without delay.Staying Focused and listen portion outfully.Trying to see their assign of viewResponding to Criticism with EmpathyUsing I Messages Rather than We.Look for via media Instead of trying to win the argument, look for solutions that equalize allbodys needs.Analyse the use of techniques and strategies for shoping communication between people with specific communication needs.In the UK there are many people like deaf, blind who need specific communication needs and these earth-closet be lip-reading, speech to text, electronic notes, sign languages, Braille etc. Anon (n.d.) states that around 242, 000 people are deaf-blind and two million people are suffering from hearing handout in the United Kingdom. Research has shown that almost 1.4 million people are use hearing aids regularly. Around 50,000 people use sign language as their preferred language. Many British are using interpreters as well but the ratio of interpreters and service users are significantly low in the UK. Pomegranate mobile phone and these technologies can be used to support these persons.Evaluate workplace strategies, policies and procedures for good practice in communication.According to Best et all (2003), in health and social care workplaces, there must have good practice for workplace strategies, policies and procedures for communication. cracking procedures in communication means to follow the privacy policies, not to administer personal tuition to unauthorized persons, Keeping confidentiality, consent, disciplinary procedures, protecting hharassment, maintaining refer opportunities, having pater nity and maternity conduct, playing by rules, side by side(p) data aegis acts, not to reveal any data without taking permission etc. Good communication policies and strategies include adoption indemnity, complaints policy, whistle blowing policy, grievance policy etc. These policies, procedures and strategies help to build up a smooth and golden workplace.Question 2Describe physical, cultural and legal influences on communication in health and social care by2.1 Analyse how methods of communication are influenced by individual values, culture and ability.Littlejohn Foss (2005) and Samovar et al (2009) have stated that individual values, culture and ability can influence the communication methods significantly in health and social care. Value means the principles, standards, or quality which guides human actions. It also defines the acceptable standards which govern the behaviour of individuals within the nerve. Without having much(prenominal) values, individuals will pursue b ehaviours that are in line with their own individual value dodgings, which may lead to behaviours that the presidency doesnt wish to encourage. Another thing is memorial tabletal values which are the beliefs and ideas about what kinds of goals members of an organization should pursue and ideas about the appropriate kinds or standards of behaviour organizational members should use to achieve these goals. It influence communication as it develops organizational norms, makes sense about things are good or bad, which things are more or less important. It also promotes anti discriminatory practice and diversity, protects people from abuse, keeps confidentiality, gives peoples rights to dignity, autonomy, independence and sentry go, understanding other peoples beliefs and identities.According to them, culture can influence communication method as well. assimilation means the values, traditions, worldview, and social and political relationships that are created, shared, and transform ed by a group of people bound together by a earthy history, geographic location, language, social class, and/or religion. It is a dynamic, constantly changing process that is shaped by political, social and economic conditions. It manipulates communication by channelize people in their thinking, feelings, and acting etc.Describe command and charters administration the rights of individuals to communicate.There are specific law, legislations and charters governing the rights to communicate and these can be NHS and community care act 1990, sex distinction act, disablement discrimination act (DDA) etc. Research from Mandelstam (2008) has shown that NHS and community care act 1990 ensures the full independence of the individuals among these legislations and charters,. According to this act, every service user should be shown respect. No one can be discriminated at any way whatsoever their race, sex, origin, religion, age etc. In addition, everyone including patients with mental h ealth, learning disability, children should be tempered as an individual while communicating. everyone should have their communications needs valued and respected, whether they are verbal or non-verbal. The charter sets out the rights for disable people in terms of their disability which includes cultivation, Support and training, Time to communicate, Access to services, inclusion body in social networks, Services from Employers etc.In addition, according to him and Disability act 2006, every person with a communication disability has a right to receive schooling in a way that they can receive and respond. A wide range of recognized and meaningful symbols, materials, signs, election communication methods should be available everywhere for disabled people. employers must tolerate training for customer-facing ply to offer alternative communication at help desks and service points, e.g. a map, pencil and paper, pictures.Also we know that Every person with a communication disabil ity has a responsibility to identify how they can communicate to exchange development. To do this, they can carry carry a card explaining what the difficulty is, in plain English or explaining what they need to help them at the outset. They should be given enough time to understand as well. In the same time, they should be given positive support from their family, friends and care workers.Discuss the implications in health and social care contexts of legislation and codes of practice relating to videotapes and communication of information about people.According to Dziegielewski (2003) and Trainor (n.d.), keeping record of information in health and social care is very important and sensitive. There are specific law, legislations and codes of practice relating to records keeping and communication of information about people. They can follow European, national or UN law, charters and codes of practice while keeping records. But service providers should keep information by following d ata protection act 1998. According to this act Personal information must be stored on the case files or in the but books and it should only be available to those who are directly involved with the care of the Person and to those responsible for the maintenance of good practice and standards. Both manual and computer records should be stored against unauthorised opening. Also, it is not allowed to copy of any documents (including health check records, personal records, political views etc.) for any purpose other than for the purpose of the offbeat of the service users. For example, a social worker may need to send a clients expatiate to a doctor. So, he/she may need to do whatsoever copy of his/her clients documents. So, it is allowed by the contexts of legislation.Analyse the effectiveness of organisational systems policies in relation to good practice in communication.Usually organizational systems, policies and procedures are very effective for the good practice in communi cation. Keyton (2005) noted that every organization has different communication policies in relation to good practice. It builds confidentiality and good relationship among the stakeholders, employees and service users. In addition, communications Policy ensures to use the organizational communications facilities, including cyberspace, email, fax, phone, sms etc. It also guides to use fast and reliable way of communication which has significant advantages for health and social care workplaces. In the same time, it warns to its employees about the dangers and misuse of communication. It also inform to its employees that none can be discriminated during communicating. For example, some people may have difficulty to understand some communication methods. So, good organizational policies will provide a framework or a way to overcome these problems. Values, personal moral qualities, respecting service users dignity and autonomy are also included to good practice in communication and the se are usually mentioned in organizational policies.Suggest and rid ways of improving communication systems in a health or care setting.Effective and constructive communication is vital as it helps to support, achievement and well being of our society. The ways to improve communicating systems in health and social care are given belowHaving enough employees to arrive at their jobs smoothly. If there is shortage of employee, people may not do their jobs in time. In addition, additional work load may put strive on the staff. As a result, they may not communicate with service users and staff properly.Effective and constructive communication method must be built up among the GP practices, dentists, pharmacists, NHS, emergency services, care trusts.Using some(prenominal) electronic (e-mail, text message, fax, phone etc.) and paper messages (letters, newsletters, leaflets etc) for day to day communication. In addition, having common software to share information or a database system a mong the partnership organizations can also help to improve communication system.Health and social care officials as well as normal staff should arrange regular meeting among themselves to share their views regarding their progress, future plan etc.Proper implementation of data protection act can also help to improve communication.Demonstrate ability to communicate appropriately using range of techniques.According to Marincek (2001) and Jones Cregan (1986), there are many people in the United Kingdom who need to communicate by special communicating techniques. Especially, children, elderly people, hearing disabled people use these techniques which are given belowText messaging, using sign language, lip reading, converting speech to text can be used to communicate with deaf people. Probably sign language is the most effective way to communicate with deaf people as it has its own right. It also covers the whole system of communication. On the other hand, text messaging is the easiest way to communicate as almost everyone can read it. But people may not be able to express their emotions by this way.Blind people prefer to use voice recorder, speaking or listening to communicate. Technology can give dissever of benefit to blind people. For example, if there is a blind employee in an organization and she/he has to gather data from internet then she/he can be benefited by using voice or audio recording system. Further, if anyone wants to leave some information to someone who is blind then he can convert his message to voice so that blind receiver can receive it.Basically, I have to be very careful while communicating with communication disabled people. For example, my body position, speaking style, listening style have to be well-developed and I have to be patient so that they can understand me without any difficulty.(Word Count 1200 Words)Explore the use of information technology in communications in health and social care byDemonstrate ability to doorwayion an d use standard IT software, used routinely, to support work in health and social care.Harlow and Webb (2003) stated that every health and social care worker should have good knowledge regarding IT software to support their daily action mechanism. To support my work, I use Microsoft office, Microsoft power point, Microsoft excel, Microsoft access, Microsoft word, spreadsheet, Microsoft panorama, internet, notepad etc.According to Shaffer et al (2007), Microsoft office is very useful to compete day to day activities. I can follow almost all the documents, work history by using Microsoft office word. Notepad is also useful to take and return the short notes.I use Microsoft office access to create normal database solution, tables, forms, reports, queries, graphs etc. I have to use spreadsheet to support my work as well. It is software by which I can access multiple cells. I can find out any individuals details within a click. For example, I can access to service users details if th ey just provide me their surnames or dates of birth.Microsoft outlook and internet are one of the most useful software that I use. I use outlook to send and receive any electronic mail. I can save my mails as well if there is no internet connection. I can send those when I get internet connection. I use internet to collect data.Analyse how the use of IT in health and social care benefits service users.Leathard (2003) and Cnaan Parsloe (1989) have shown that information technology benefits both the service users and service providers in various ways in health and social care. change people, mental health patients, blind people, deaf people, speechless people and even sometimes healthy people are being benefitted by use of information technology. The ways are described belowDisabled people According to Hawkridge et al (1985) and Anogianakis Association for the Advancement of Assistive Technology in Europe (1997), information technology has added new scope to disabled peoples life. No w, those who are deaf can use hearing aid to overcome their listening barriers. Blind people are being benefitted by using audio system. Now, they can conduct their day to day activities by this method. Even, now language converter is being used for those people who are not cost-effective in a common language like English. So, service users can describe their problem elaborately without facing any hassle.Developed service Now-a-days, all the health care specialists who are authorised can access to patient details. So, they can exchange their views and knowledge regarding their service and patients treatment. As a result, better and improved services are provided to the clients. In addition, patient can get various services from one person.Treatment and medicine Slee et al (2001) have stated that, now patients can gather data regarding their distemper and can get information about the potential medicine. So, patient can discuss with his doctor if there is any mistake in the positi vely charged medicine. As a result, patient can get escape from a great problem. In addition, e-medicine can boost the knowledge of doctors. All the health care specialists including social workers and service users can gather lots of information by using website as well as internet conferences.critically evaluate how the IT supports and enhances the activities of care workers and care organisations/agencies.According to Cnaan Parsloe (1989), the activities of a care worker or a care agencys activities can be significantly enhance by information technology. For example, a care worker can preserve any medical exam data digitally which is quick and cost effective. adjacent time, another care worker does not need to waste his or her time to look for clients medical report or medication history. She/he can get it easily and quickly if she/he is efficient in IT. It also reduces work load and care workers or care organizations can concentrate on other tasks quickly.Another important thi ng is, doctors can be benefited from IT significantly. For example, the GPs can use a software where all medical and medicate information will be pre-saved. So, all information regarding to that drug will be shown automatically while prescribing that to a patient. It can save lots of time because doctors or care workers then will not need to look for the information regarding any medicine. To implement this, a very good network and communication between pharmacists and doctors is essential.Analyse health and safety legal considerations in the use of IT.The health and safety legal considerations should come to light in the use of information technology because inappropriate use of IT can damage employees health. Even it has a long term effect on physical condition. According to Koreneff (2005), employees health and safety matters must be considered in the workplace. Those who usually work in front of computer cloak or anything like that may suffer from eye strain, transferache, ba ck pain, cloy etc. Employees should take regular break or change the activity for 10 minutes after doing one hour works to preclude this. They should keep their body in a right posture to prevent back pain. Right posture includes keeping back side supported, head up, hands relaxed, knees are leveled with hip, feet are flat with floor, screen is directly in front and not in angle etc. Hands and wrists are usually most comfortable when forearm is nearly at a right angle to upper arm and wrist is in a straight line with hand and forearm. Complain should be made against an organization if that fails to provide these types of workplace. Employers must provide a workplace for the employees which will meet all the requirements of health and safety to use IT.