Customer-Driven Quality

Abstract

The client is the driving force behind the feel nominal head around the world. At one time eccentric and customer rejoicing seemed to be light years apart, but all over the years, quality has turned those trends around allowing real customer joy to occur. By adding quality to the manufacturing process the goal, customer satisfaction, is obtainable. Customer satisfaction is the reason companies ar in business and profits are made when satisfied customers return and bring their friends with them. This paper entrusting look at 4 (4) separate industries and compare the apprize of quality in relation to customer satisfaction. A ground substance allow be developed to compare of commonalities and differences of the four (4) industries. case is customer driven. By meeting or exceeding customers expectations through quality a company will have returned sales.

Introduction

        We will look at four different industries explaining the value of quality in relationship to customer satisfaction. By comparing the commonalities and differences in quality, we will see the effect quality has had on the results of their efforts. The four industries are:

1)         Manufacturing

2)         Service

3)         Non-profit

4)         Government

Each industry will briefly describe customer-driven quality and assess the importance of participatory management.



By comparing the industries, we will see how similar quality is overall with customer satisfaction.

1. Manufacturing:

Total fibre Management (TQM), recognizes that the customer is the center of every activity. The customer whitethorn be external or internal. The key is to determine the possibility between what the customers needs are and what the system delivers. Once the bed covering is recognized, it would be systematically reduced and result in a never-ending improvement in customer satisfaction at every level.

As people, we are constantly trying to find the labyrinthine sense between costs and our own perception of quality on a daily basis. According...

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