Nordstrom: A Culture for the Customer
Nordstrom was first founded as a small company in the year 1901 by keister W. Nordstrom & Carl Wallin. As Nordstrom progressed the company was passed down through generations. It was very authoritative to the company that it remain a family establishment. With a philosophy to allege the customer “the best possible service, selection, quality and value,” (Nordstrom, 2009) they developed a culture that focused on a family environment and clash the customers every need.
Nordstrom’s values & philosophy have live on well known. They provide an extreme emphasis on customer contentment. Employees ar known to go well out of their counsel to provide the best possible service, and they are acknowledge for their “ rattling(a) acts.” (Eastside Entrepreneurs, 2009) It is Nordstrom’s belief that their employees are like family and that they should be recognized and supported as family. Employees have been known to work afterward hours in order to wait for customers, they are known for do home deliveries and even making restaurant reservations for those customers coming in from out of town. Nordstrom is so focused on customer satisfaction that urban legends have become common.
One legend states that after Nordstrom had acquired a new store from Northern Commercial Company, a customer who did non know that the company changed, brought a mountain of tires to exchange. Nordstrom decided to make the exchange even though they did not sell tires, because they believed that it was not the customer’s fault that they did not know the company changed. (Wikipedia, n.d.)
Communications play a sizeable role in their organizational culture. There is a locution “each one teach one” (The Great manoeuvre to Work Institute, 2009) that Nordstrom emphasizes. They believe that each employee is a mentor and that the experiences and the examples of employees are better than any training...If you want to get a dear essay, order it on our website: Ordercustompaper.com
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